I. Services and Equipment
II. Telephone Numbers
III. Number Reservation and Auctions
IV. Mobile Plans
V. Discounts and Bonus
VI. Additional Features and Services
VIII. Roaming and Applicable Rates
IX. International Direct Dialing (IDD)
X. Fair Usage Policy
XI. Support Tickets in CirclesCare
XII. Bills in CirclesCare
In these Circles.Life Mobile Terms Conditions, Services refer to mobile services provided by Liberty Wireless Group of Companies, and Equipment refers to the handset or other Equipment which you use to obtain or access the Services.
All mobile Services are subject to the Circles.Life General Terms and Conditions. You are bound and must observe and comply with all such terms. In the event of any conflict or inconsistency between any terms of any document comprising our agreement with you and the Circles.Life General Terms and Conditions, such conflict or inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favorable to us to the extent permissible under Applicable Laws.
If your SIM card is lost, stolen or damaged or if any analogous event has occurred, you must tell us immediately using one of the channels intended for this purpose, namely the Lost SIM form available on our website pages.circles.life/no-contract-plan under the My Account tab once logged in, the Happiness Hotline and / or by emailing on the email address [email protected] Until you inform us about any loss, theft or damage under this Clause through one of these channels, you will continue to be responsible for the Charges incurred using your SIM card regardless of your knowledge or authorization.
When we allocate any telephone numbers to you, you will not have any rights to these telephone numbers except for the sole purpose of using the Services in accordance with this Agreement. You cannot sell or agree to transfer these telephone numbers to anyone else. You must not apply or try to apply for registration these telephone numbers as trademarks, whether on their own or together with any word or mark.
We may, for commercial, operational or technical reasons or compliance with any requirement of the relevant regulatory authority, withdraw or change any telephone number allocated to you. However, we will endeavour to give you reasonable notice in this event.
You may reserve an available telephone number on a first come first serve basis. Upon successful reservation of the number, you will have to register and make payment on the Circles.Life website (for both new and existing customers). You must make the number reservation under the same identification number (as issued by the Singapore government) which is allowed for registration purposes.
Each customer is entitled to reserve 2 numbers for 12 hours from the time of successful reservation (“Reservation Period”). If you have not signed up and made payment for the reserved number before the expiry of the Reservation Period, the number will be released into the available number pool for others. Once a successful number reservation is made, you are not allowed to change the number reservation. You may make a new reservation upon the expiry of the Reservation Period if you choose to do so.
You may be required to pay for the number reservation service in accordance with further terms set out on the Circles.Life website.
From time to time, we may allow customers to participate in number auctions on the Circles.Life website and/or CirclesCare App. All bid applications must be submitted in accordance with the instructions on the Circles.Life website and CirclesCare App by the stipulated deadline. Late and incomplete applications will be rejected. All applications and payments must be made in accordance with the instructions on the Circles.Life website and CirclesCare App and all applications not in compliance will be automatically rejected.
We will allocate each auction number to the highest bidder. You may withdraw your bid at any time prior to the stipulated deadline for application subject to forfeiting your bid value. We serve the right and sole discretion to review and reject any bids submitted under this section.
Successful applicants will be notified by way of a notification letter, email or other reasonable notification methods chosen by us, within the fourteen (14) days from the stipulated deadline for applications. All successful applicants must make payment for the auction numbers in accordance with their bid and must subscribe to an available Circles.Life mobile plan under their personal name within 5 days from the date of our notification.
We reserve the right and sole discretion to forfeit any auction number with no refund to the successful applicant in the event the successful applicant does not subscribe to a Circles.Life mobile plan as set out above, or if the successful applicant subsequently terminates the Circles.Life mobile plan with the auction number. All rights in relation to the auction number remains with us.
Mobile services provided by us are on a post-paid, SIM-only plan as follows:
The one-time upfront registration fee paid at the time of online checkout is non-refundable. Service won’t start until the copies of customer identity documents are approved by the Company and the customer has successfully received the SIM card post verification of customer’s address and original identity documents. If the submitted copies of identity documents are not approved or in the case of unsuccessful delivery or in the case of unsuccessful verification of original identity documents, the chosen number will be reserved for a limited time period only.
Once the customer identity documents are approved, the minimum termination period as set by the Company will apply and the customer will be charged accordingly.
Incoming calls are not free of charge and are included in the total airtime minutes as set out in this Clause above.
Unless otherwise stated elsewhere, the normal minimum term of Services is two (2) Billing Cycles and any termination will be effective from the following monthly Billing Cycle. In the event you terminate the Services or port out before the end of a monthly Billing Cycle, and if you have been registered for more than a month, you will have to pay the applicable charges for the remainder of the Billing Cycle. For avoidance of doubt, this Clause shall not apply to any Agreement concerning handset contracts. You will be able to adjust your plan from month to month by adjusting your Base Package as well as adding on to the “plus” component of your mobile package. All changes made to your mobile package during a monthly Billing Cycle will be effective on the next monthly Billing Cycle. You can tweak only 8 times your “base” and “plus” components for the next Billing Cycle. We should receive the request by 10:00pm (Singapore time) the day before your next Billing Cycle begins. Please note that no changes will be recorded by our system after 11:50pm (Singapore time) the day before each Billing Cycle begins, and before 6:00am (Singapore time) on the first day of each Billing Cycle.
All our mobile packages include 4G+ service. Liberty Wireless reserves the right to levy charges or amend the charges anytime by prior notice to the Customer in accordance with the Circles.Life General Terms and Conditions. Full 4G+ speed under the 4G+ service may only be available with 4G+ compatible devices.
If you exceed your monthly allocation in accordance with the Base Package and/or Plus Package selected in the previous monthly Billing Cycle, you will be charged on a pay-as-you-go basis for any additional voice, SMS and MMS services used. The pay-as-you-go prices are as follows:
There is no pay-as-you-go option available for mobile data. To avoid any break in access to mobile data within your monthly Billing Cycle, please use the Boost or auto Boost features available.
You can instantly top up your mobile data anytime on CirclesCare, the self-care mobile app. This Boost is available as follows: 500 MB (S$3.50), 1 GB ($6.00) or 2 GB ($10.00). All top ups expire at the end of the monthly Billing Cycle.
Circles.Life Customers have the option to pay for Circles.Life Data Boost using their DBS Points.
Customers can redeem DBS Points to pay for the Data Boost by selecting “Pay with DBS Points” option in the CirclesCare mobile app. Customer will be required to login using their DBS iBanking login credentials.
Customer must have sufficient DBS Points to fully purchase the Data Boost they select. Partial payment using DBS Points is not available at the moment.
DBS Points are non-refundable once redeemed for Data Boost. Any purchase of Data Boost using DBS Points cannot be reversed by Circles.Life and/or DBS.
Customers are advised to reach out to DBS directly for any information related to DBS Points.
Circles.Life reserves the right to deactivate or disable the option of redeeming DBS Points for Data Boosts at any time.
We may apply a credit limit for call charges (including mobile roaming charges) incurred under your account. Services may be suspended or disrupted in case of non-payment or if this limit is exceeded.
The airtime usage for local and international toll-free calls (including but not limited to the 1800- and/or 800- services) are deducted from talktime allocation. If the Customer does not have enough talktime left on his Circles.Life Plan, local call rates will apply.
We may offer temporary suspension of your mobile number based on minimum and maximum durations, suspension rates and other conditions as may be decided by us and notified to you.
In the event you wish to terminate your Circles.Life telephone number, you will be charged for all outstanding Charges and your number will be terminated on the last day of the month at 4pm. You will no longer be eligible for any and all privileges and bonuses acquired during your Circles.Life experience.
Premium Rate Services are value-added services provided over a public telecommunications network which consists of the provision of content/facility e.g. information, quizzes, games, 1900 charity donations etc. for which charges are over and above standard network charges. Premium Rated Services are not available on the Circles.Life mobile network.
Overall pay-as-you-use usage (Voice/SMS/IDD/PRS/MMS/Voice roaming/data roaming/sms roaming) limit may be capped at $200, ie. when this limit is reached, we may trigger a payment. Failure to charge your credit card may result in service disruption after you have incurred a bill of $200.
All customer are given a default cap of $100 of data roaming. Upon request by customer, this limit can be changed.
All Customers will be on the same billing period, starting on 1st of each month to the last day of the month, unless otherwise specified by Liberty Wireless.
Charges for the Base Package is chargeable in advance at the start of the monthly Billing Cycle. If you sign up before the monthly billing date (i.e. 1st of each month), you will either be charged at the date of purchase or at the monthly billing date or anytime in between for either a pro-rated amount of the Base Package applicable from the date you sign up to the next immediate monthly billing date or this pro-rated amount and the subsequent full monthly Billing Cycle. Instant top-ups for mobile data will be charged to your credit card immediately. The pro-rated charge will be applicable from your purchase online.
Unless otherwise specified in this Clause, all payment will be deducted automatically from the credit card registered under the Customer’s name when payment falls due. The bill will reflect payments received (if any) from earlier partial payment applicable.
Local voice services are chargeable on a one (1) minute pulse basis for the first minute, and on a thirty (30) seconds pulse basis thereafter. IDD 021 and IDD 002 are charged in blocks of 6 second with a minimum charge of one (1) minute. Please note that in both cases, a call duration will be rounded up to the nearest block to apply calling charges. This charging policy applies to both peak and off-peak time periods of IDD 021 and IDD 002. Roaming voice services are chargeable on a one (1) minute pulse basis.
Local SMS and MMS services are chargeable on an event basis. Roaming MMS services are chargeable on an event basis on top of the data consumed for uploading and downloading the content.
Data services are chargeable on a ten (10) kilobytes pulse basis.
GST will not be applicable to IDD services. All prices stated include 7% GST and based on a monthly Billing Cycle unless otherwise stated in this Agreement.
If the payment of an invoice is not completed within the twenty-five (25) days following the date of invoice, the Company reserves the right to apply a Late Payment Fee of SGD 15 (including GST) on the customer who is late in making the payment against the said invoice. This Fee will be charged at the end of the billing period.
If the payment towards an invoice is not completed within ninety (90) days after the date of invoice, the Company reserves the right to apply a Non-Payment Fee:
The Company reserves the right to deny service to a User who has been late in payment of dues.
If the User requests a termination of his Circles.Life account while the User has outstanding bills regarding mobile plan or other services provided by the Company, the Company reserves the right to suspend the User’s account and to hold his termination request until all outstanding bills payable by the User are settled.
Premium rated services will be barred for all mobile Services. For the avoidance of doubt, we will be blocking all premium SMS messages.
Registration fees may be waived for selected customers.
Customers may benefit from extra free mobile data based on their usage of certain Services provided by Circles.Life. Please see below. Any of the monthly Bonus data mentioned below are limited time only promotions and can be discontinued anytime at the sole discretion of Liberty Wireless without any prior notification.
All extra free mobile data, unless specifically mentioned above, expires at the end of each billing cycle.
Some discounts are limited time promotions and can be discontinued anytime at the sole discretion of Liberty Wireless without any prior notification.
Circles.Life reserves the right to disable the referral code if users violate the terms & conditions.
Unlimited Data on Demand (“Unlimited Boost”) is a Boost for Circles.Life Customers (“Customers”) at a price of $3 per calendar day (“Subscription Fee”). Customer can subscribe to Unlimited Boost through the CirclesCare mobile application (“App”) anytime.
Once activated, Unlimited Boost will be valid for a single calendar day from the time of subscription until 11:59:59pm Singapore Standard Time on the day of activation (“Boost Validity). Subscription of Unlimited Boost will not automatically renew the following day of subscription. Customers can choose to manually subscribe the Boost from the App after the subscription expires.
Customers cannot subscribe to any Boost during Boost Validity as long as subscription of Unlimited Boost is valid. Customers can still subscribe to Plus and continue to make changes to their Base plans.
Unlimited Boost cannot be unsubscribed and will expire automatically after the Boost Validity.
The complete Subscription Fee will be charged immediately to Customer’s card on file at the time of subscription. The Subscription Fee will not be prorated regardless of the time of subscription. In particular, if Customers activate the Unlimited Boost in the middle of a day, they will still be charged the full Subscription Fee.
Unlimited Boost is solely for personal use and is only available for local consumption in Singapore. Any commercial use is strictly prohibited. Unlimited Boost is subject to Circles.Life’s Fair Usage Policy (“FUP”). To ensure that the data usage of very active Customers do not negatively impact experience of other Customers, a fair usage policy of 100 GB per calendar month has been put in place. When the mobile data usage of an individual Customer exceeds 100 GB in a calendar month, the Customer’s data speed will be managed to ensure all Customers have a positive network experience. The data speed will be reset to regular speed of up to 4G+ at 12:00AM on the first day of the following calendar month.
Caller ID service is provided free of charge for a limited time as decided by Liberty Wireless, after which there will be a fixed charge imposed on a monthly basis. You may discontinue the Caller ID service at any time by tweaking your plan accordingly on the CirclesCare application. For more information, please refer to our customer support at [email protected]
Auto-Boost is an optional feature that can be turned on or off anytime from the CirclesCare app. It is enabled by default and will remain available to only those users who keep it enabled.
The Auto-Boost feature allows users seamless data. Availing users are given an Auto-Boost of 200 MB of mobile data when they are running out of data. The users will also be given an Auto-Boost if they are about to consume an Auto-Boost they received earlier.
Auto-Boosts are given automatically and don’t require any action on the part of the user, unless the user has disabled the feature.
The first 25 Auto-Boosts in a particular month are charged at the end of the billing period for that month. However, charges for 26th Auto-Boost onwards for that month may be deducted immediately from the credit / debit card provided by the user on file. If payment is successful, charges for the 26th Auto-Boost onwards will be added immediately to the user’s data plan. Please note that if payment for a particular Auto-Boosts fails, the Auto-Boost request will be cancelled and the Auto-Boost feature will be automatically disabled. This could result in the customer being unable to access mobile internet. Please note that Circles.Life does not hold responsibility for any personal losses or inconvenience under such circumstances.
If users disable Auto-Boost feature, they may run out of data completely. In such cases, they’ll need a working internet connection to either enable Auto-Boost or subscribe a Boost option to continue having access to mobile data.
Please note that Circles.Life does not hold responsibility for any personal losses or inconvenience under the circumstances where a user switches off the Auto-Boost feature which then subsequently results in the user not having access to mobile internet.
Unlimited WhatsApp Plus is provided free of charge as a Plus when you subscribe to a mobile plan with Circles.Life. This feature allows the user to send unlimited, free of charge, Text Messages, Video clips and Photos via WhatsApp. This option does not extend to WhatsApp Video Calls. Circles.Life reserves the right to modify the scope of WhatsApp features covered by Unlimited WhatsApp Plus anytime without prior notice to the user. Please note that Unlimited WhatsApp Plus is subject to our Fair Usage Policy (FUP).
WhatsApp service for an account may be disrupted if the data balance for the account is below 100 MB.
WhatsApp Passport (“Passport”) is a Plus which provides unlimited use of WhatsApp instant messaging while roaming in select countries at a price of $1 per calendar day (“Subscription Fee”). Customer can subscribe to the Passport through the CirclesCare mobile application (“App”) anytime.
Passport can be subscribed for one (1) calendar day, two (2) calendar days or three (3) calendar days (collectively referred to as “Subscription Options”).
Once activated, the Passport will be valid until 11:59:59pm Singapore Standard Time for the duration selected based on the Subscription Options (“Passport Validity”). Customers can choose to manually subscribe the Passport from the App after the subscription expires.
The complete Subscription Fee will be charged immediately to Customer’s card on file at the time of subscription. The Subscription Fee will not be prorated regardless of the time of subscription. In particular, if Customers activate the Passport in the middle of a day, they will still be charged the full Subscription Fee.
Customers subscribed to Passport (“Subscribers”) have two options for data roaming usage:
Passport with voice and SMS roaming. With this option, Subscribers cannot use data roaming outside of Passport. WhatsApp video and voice calls will also not work;
Passport with data, voice and SMS roaming. With this option, Subscribers can use data roaming with Passport, but any data usage outside of Passport will be charged based on prevailing roaming rates in that country.
Subscribers can switch between option (1) and (2) anytime from the App but changes in settings will take effect only at the end of the calendar day (Singapore Standard Time). Subscribers may need to restart their handsets to force the device to pick up the changes in the settings.
Passport cannot be unsubscribed and will expire automatically after the Passport Validity.
Passport is only applicable to WhatsApp instant messaging including multimedia attachments in instant messages. Passport does not include WhatsApp voice or video calls.
Passport is solely for personal use. Any commercial use is strictly prohibited. Passport is subject to Circles.Life’s Fair Usage Policy (“FUP”).
Passport is valid only if Customers are roaming under one of the service providers and countries in the list below. Outside of these service providers, WhatsApp usage may be charged as per the prevailing roaming rates in that country.
|Indonesia||Indosat / XL|
|Australia||Telstra / Vodafone|
|India||Airtel / Idea|
A replacement fee of S$25 will be applicable to issue a new Circles.Life SIM card in the event the existing SIM card is misplaced, lost, damaged or nonfunctional. The fee will be charged to the monthly bill.
Unlimited Outgoing Calls (“Unlimited Plus”) is a Plus which provides unlimited outgoing locals outgoing calls in a calendar month to Circles.Life Customer (“Customers”) at a price of $16 per calendar month (“Subscription Fee”).
Once activated, the Unlimited Plus will be automatically subscribed by default at the start of each Billing Cycle, unless the Customer deactivates it through the CirclesCare mobile application (“App”).
The complete Subscription Fee will be charged immediately to Customer’s card on file at the time of subscription. The Subscription Fee will not be prorated regardless of the date of subscription. In particular, if Customers activate the Unlimited Plus in the middle of the month, they will still be charged the full Subscription Fee.
Subscription Fee will be collected at the start of each Billing Cycle for subscriptions that are automatically renewed.
The Unlimited Plus can be deactivated through the App anytime during a Billing Cycle. However, the deactivation will take effect only from the start of the following Billing Cycle. In particular, the Unlimited Plus will remain activated until the end of the given Billing Cycle.
Customers cannot modify their Base plan talktime if they are subscribed to both Unlimited Outgoing Calls Plus and Unlimited Incoming Calls Plus.
Unlimited Plus is limited to outgoing voice calls to local Singaporean numbers.
Unlimited Plus is solely for personal use and is only available for local consumption in Singapore. Any commercial use is strictly prohibited. Unlimited Boost is subject to Circles.Life’s Fair Usage Policy (“FUP”).
Customers have the option to purchase our Unlimited Incoming Calls Talktime Plus option (“Plus”), which gives customers unlimited incoming local calls every month. This is a payable Plus option and will be charged every month as per the price indicated on our website and the CirclesCare app. If the Plus is switched on in the middle of the month, the Customer will still be charged the entire monthly amount due for availing the Plus. Note that this Plus option can be switched on anytime during the month (and is chargeable for the entire month) but can only be switched off from the month following the Customer’s indication to switch it off.
Circles.Life may offer to its customers an option to purchase Equipments under a separate agreement (“Separate Equipments”) unrelated to any other purchase of Circles.Life Equipements, Softwares or Services. The customer would complete this option in a separate unrelated transaction to any other prior or subsequent transaction.
Service, Equipment and Software General Terms and Conditions fully apply to Separate Equipments sold by Circles.Life, unless stated otherwise in the Terms.
To place an order for a Separate Equipment on the Circles.Life Website, you must have purchased at least a mobile plan and at least one of your mobile plan orders must have been approved by Circles.Life. Please note that to place an order on any Equipment, Software or Service provided by Circles.Life, you must be over eighteen (18) years of age. If you are under eighteen (18), you must place an order on the Circles.Life Website under the supervision of your parents or legal guardian.
Payment for the Separate Equipments can be made using our payment partners by paying the entire cost of the equipments upfront or through installments using your credit card (DBS and in some cases OCBC). Circles.Life is not responsible for any installment payment arrangement that shall be solely managed between you and your credit card company or Bank and may be different from the amount charged under any bill issued by Circles.Life.
You may choose the option of a S$0.00 upfront payment and pay for the entire cost of the Equipment using the installment payment plan for the Separate Equipment. In this case, you will be charged S$0.01 when the order is processed to validate your payment details. If the S$0.01 payment is successful, the S$0.01 will be refunded immediately. If the S$0.01 payment fails, we will not be able to process your purchase and the S$0.01 will be refunded immediately if needed.
No promotion code shall be redeemed on a Separate Equipment purchase – exceptions to this condition are entirely based upon the discretion of the Circles.Life. Unless otherwise specified in the Terms, refunds and returns on Separate Equipments purchases will not be authorized.
“Pay Now” is a feature exclusively available to users in arrears.
Throttled or suspended users can use the Pay Now option to clear their outstanding bills and get reactivated.
All payments triggered by the Pay Now feature will be charged immediately on the credit card registered under the user account.
The following users are eligible for Pay Now:
If the payment fails even after using Pay Now, the user can re-use the Pay Now feature anytime later.
Reactivation of suspended and throttled subscribers will be processed within one working day of clearing all outstanding payments. In some rare cases, the reactivation may take up to three working days.
Pay Now option will not be available for up to four hours when the system automatically attempts to collect payment for due payments.
Throttled or suspended users need to clear the complete outstanding bill to be considered for reactivation. Post payment of all outstanding bills, service will be restored within two working days.
Data Roaming Cap is a feature available to all Circles.Life Users on the CirclesCare app. The feature allows users to cap their monthly Roaming expenses.
Roaming expenses attributable to Voice and SMS usage as well as expenses other than Roaming will not be part of the capped Roaming consumption.
The Data Roaming Cap feature cannot be deactivated.
Users can however disable Roaming using their device settings or the CirclesCare app settings.
All Users are given a default Data Roaming Cap of $100 of Data Roaming expenses.
Users can change their Data Roaming Cap anytime for free using the CirclesCare app inside the range of authorized Data Roaming Cap values available unless stated otherwise in these terms. Data Roaming Cap can have three possible values: $100, $300 and $600. Circles.Life reserves the right to change these values and/or add more values anytime without prior notice to the Users. Following terms and conditions apply for any Data Roaming Cap change request placed by Users:
Please note than once a User reaches his/her respective Data Roaming Cap, Data Roaming will be automatically disabled. In such cases, they will need a working internet connection to increase their Data Roaming Cap to continue having access to mobile data through Roaming.
Please note that Circles.Life does not hold responsibility for any personal losses or inconvenience under the circumstances where Users cross their Data Roaming Cap which then subsequently results in Users not having access to mobile internet.
20 GB for $20 Plus is an option (“Plus”) which provides the User additional 20 GB for twenty (20) SGD available within a given month. Once activated, the Plus will auto-subscribe after each monthly Billing Cycle by default, unless the User deactivates it.
The Plus can be activated either at the time of subscription to Circles.Life services or afterwards on the CirclesCare mobile application as long as the User remains subscribed to Circles.Life services.
The complete monthly subscription charge of twenty (20) SGD may be immediately applied upon the first activation of the Plus within a given monthly Billing Cycle, regardless of further deactivation(s)/reactivation(s) in the same monthly Billing Cycle. This charge may be reflected in the next applicable bill or may be deducted immediately from the credit / debit card provided by the User on file at Circles.Life discretion.
The monthly subscription charge of twenty (20) SGD will not be pro-rated, regardless of the date of subscription to the Plus. In particular, if the User activates the Plus in the middle of the month, he / she will still be charged the full monthly subscription of twenty (20) SGD.
As long as the Plus remains active, the User will be liable for the entire amount due for availing the Plus during the next Billing Cycle at the end of every Billing Cycle.
The monthly subscription charge of twenty (20) SGD will not be pro-rated, regardless of any deactivation(s) or reactivation(s) of the Plus within a given monthly Billing Cycle.
The Plus can be deactivated anytime during a given monthly Billing Cycle. However, the deactivation will be taken into account starting from the following monthly Billing Cycle. In particular, the Plus will remain activated until the end of the given monthly Billing Cycle.
At the end of any given monthly Billing Cycle, any unused data provided through the Plus on the aforementioned monthly Billing Cycle will not be rolled over to the next monthly Billing Cycle in any case .
The data provided through the Plus is available for consumption locally in Singapore.
The speed of data provided through the Plus will not be throttled.
The Plus is subject to Circles.Life Fair Usage Policy (FUP).
A fee of $32 (“Fee”) will be applied for a request to change the mobile number of a Circles.Life user. The Fee may be charged immediately.
There may be an additional fee if the requesting user selects a special number. In such cases, the total fee would be $32 plus the price of the special number.
Users will need to specify three separate mobile numbers that are available on the Circles.Life website.
The number change service is offered on a best effort basis and may take up to three working days.
The Circles.Life users will need to satisfy the following criteria to be eligible for a number change request:
Users who are already subscribed to a post-paid service with another Mobile Services Provider (“Donor Operator”) can port-in their numbers to Circles.Life under the following conditions:
Users requesting a port-in will be given a temporary number to start availing Circles.Life services until the port-in is successfully processed. The temporary number will be terminated after a successful port-in.
If the owner of the number to be ported-in is a different person from the User, the identification details provided by the User to Circles.Life will not match the identification details registered with the Donor Operator. In this scenario, the owner of the number will have to provide his/her NRIC/ID and complete an authorization form available for download on the CirclesCare app. Post this, Circles.Life will help transfer the ownership of the number to be ported-in from the current owner of the number to the User by liasing with the Donor Operator. The User will have to upload the aforementioned documents through the CirclesCare app in order to avail the port-in. In particular, a port-in request with transfer of ownership cannot be submitted upon checkout when the User purchases his/her plan. Circles.Life reserves the right to accept or reject the aforementioned documents at its discretion.
Circles.Life reserves the right to correct the Donor Operator and reinitiate port-in in case the User indicated the wrong Donor Operator in the port-in request form.
The Donor Operator may withhold the porting request due to outstanding balance or for reasons beyond the control of Circles.Life. Under such scenarios a port-in may not be possible and Circles.Life does not bear any responsibility fo resulting inconvenience or personal losses.
Please note that any cancellation of a port-in request after submission of the aforementioned request can be permitted only at the discretion of Circles.Life.
New Users can initiate a port-in request at the time of ordering a new service with Circles.Life.
Existing Circles.Life users can request to port-in numbers to Circles.Life service through the CirclesCare app.
Circles.Life numbers are ineligible for port-in through CirclesCare. In particular, mobile numbers part of the number ranges 8742xxxx or 8808xxxx are ineligible.
If existing Circles.Life Users initiate a port-in request through CirclesCare for another number that prior to porting-in is with a Donor Operator, their current Circles.Life mobile numbers will be switched with the ported-in number. The User will then forfeit ownership of the Circles.Life number that was assigned to him/her previously. The Circles.Life number will be quarantined and will become available to be potentially sold to the general public after 90 calendar days.
Any User that initiates a port-in request will be notified when the port-in is successfully processed.
Circles.Life promotions applicable to the existing users and new port-in users will continue to apply after a successful port-in.
Users have the choice to select different types of roaming services or to disable it completely through CirclesCare app.
Users are given three options for roaming services in CirclesCare:
Users need a working internet connection (through wifi) to enable roaming services in case they had previously disabled data roaming.
If users select Voice and SMS roaming, they will not have access to data roaming.
Customers are advised to be careful with Call Forwarding / Call Diverting while roaming overseas. Any Call Forwarding / Call Diverting done while overseas is chargeable with prevailing local rates, you will be charged the airtime equivalent of an outgoing call. These charges are based on your Circles.Life’s plan.
We provide roaming services at special rates for 34 countries, as described in the table below. These rates are charged in blocks of 10 kB of data usage.
Data roaming in these 34 countries will work only with Associated Network Provider’s coverage. Users may not have any data roaming if they latch to a network operator other than the preferred operator in those countries (as listed in the table below).
Roaming rates for all other countries are available at http://www.circles.life/rates.
|Country||Service Provider||Rate (S$ per 100 MB)|
|Australia||Telstra / Vodafone||$10|
|Czech Rep.||Vodafone Czech Republic||$30|
|India||Bharti Airtel / Idea||$10|
|New Zealand||Vodafone New Zealand||$10|
|Sri Lanka||Dialog Axiata||$10|
Display of roaming usage and applicable rates may not be real-time in CirclesCare app in view of the connectivity networks outside of Singapore.
Some call details may not be reflected in monthly bills. They may include, but are not limited to, the following:
When using roaming services, services consumed overseas may be subject to the local GST and/or VAT tax rates. We will clearly set out the details of the applicable taxes for services consumed overseas in monthly bills.Please note that the roaming rates may change anytime without prior notice by the Company.
IDD rates are available at: https://www.circles.life/rates. Please note that the roaming rates may change anytime without prior notice by the Company.
All IDD calls charges will also include as many minutes from the Customer’s voice bundle as the Customer’s IDD call lasted, on top of the aforementioned destination’s rate. If the Customer does not have any more minutes left on his voice bundle, the aforementioned IDD call rate will be increased by $0.08/minute.
This Clause shall be referred to as the Circles.Life Fair Usage Policy. Capitalized terms used in this Circles.Life Fair Usage Policy shall have the same meaning as given to them in the Circles.Life General Terms and Conditions or any other Agreement between Liberty Wireless and you. References to you are references to you, the Customer, and references to we, us and our are references to Liberty Wireless.Your subscription to the Service constitutes your acceptance of the Fair Usage Policy as set out in this Clause. Your continued subscription to or use of the Service, whether such use is by you personally or by any person you allow or permit to use the Service (referred to as “end user”), constitutes your acceptance of any revisions or updates to this Fair Usage Policy as we may make and publish from time to time.
You will be responsible for all use of the Service subscribed by you, including use by any end user, whether or not that use is with your knowledge or consent.
You agree that you and each end user will use the Service in an ethical, appropriate and responsible manner. You acknowledge that other Customers have a right to expect their privacy will be respected, and that they will be able to use the Service without interference or interruption by any other Customer or end user.
You agree not to, and to procure that any end user using the Service subscribed by you will not, directly or indirectly:
To better ensure customer experience for majority of Liberty Wireless mobile subscribers through the efficient management of Network resources, if the Customer exceeds 100 GB of data usage within the calendar month, we may, without any prior notification to you, impose a speed limit on the applicable Service(s) until the end of the affected billing cycle.
The use of the WhatsApp mobile application is subject to a fair usage policy. Messages are covered under the Unlimited WhatsApp Plus option. WhatsApp voice calls are also unlimited subject to a fair usage policy of 10,000 minutes. Video Calls are not covered under the Unlimited WhatsApp Plus option. Breach of WhatsApp fair usage policy may lead without prior notice to a $6 per GB charge on your WhatsApp data usage. This may depend on the unused data in your Base Plan and on your Bonus Data amount.
In respect of Customers who are on unlimited data plans and have excessive data usage, we may manage data speeds if a Customer exceeds 100 GB of data usage within the calendar month. Any speed limit imposed will revert to regular speeds of up to 4G+ at 12:00:00am on the first day of the calendar month. We may impose a credit limit per Customer, depending on our assessment of the customer risk profile. In the event the Customer’s monthly usage exceeds their credit limit, we may block the use of any and all Service(s) without prior notification to the Customer until the end of the affected bill cycle.
We may allow free add-on features under various Circles.Life apps. At our discretion, such free add-on features on Circles.Life apps may be subject to a maximum data usage cap from time to time.You must immediately notify us of any unauthorized use of your Service account, and/or any breach, or attempted breach, of your Service account security, as soon as this is known to or suspected by you. You shall keep strictly confidential any authorisation/access code or password issued to, or created by, you or any end-user in connection with the Service, and shall immediately inform us if you have any reason to believe any such code or password has become known to someone not authorized to use it, or if any such code or password is likely to be used in an unauthorized manner.
To the extent permitted by Applicable Laws, we do not assume responsibility for any materials that you, any other Customer, or any other person, publish or post using the Service, and we disclaim all responsibility for any such content, posting or activity, whether on any Liberty Wireless Group of Companies and/or M1 servers or otherwise. We are not responsible for the content of any third party website linked to or accessed using the Service, or for the services rendered by any Customer or end user using the Service, and you agree not to hold us responsible for such content.
We may, in our sole discretion, determine on a case-by-case basis what action will be taken in response to any actual, suspected or alleged violation of this Fair Usage Policy. We reserve the right to:
Nothing contained in this Fair Usage Policy shall be construed to limit our actions or remedies in any manner. We may take any and all additional actions we may deem appropriate with respect to any violation of this Fair Usage Policy, which may include (without limitation) the recovery from you for all costs and expenses incurred in identifying offenders and prohibiting them from using the Service, or levying cancellation charges on you if we terminate the Service for any actual, suspected or alleged breach of this Fair Usage Policy. We reserve at all times all rights and remedies available to us under contract, at law or in equity.You are responsible for reporting any actual or suspected violations of this Fair Usage Policy to Liberty Wireless via email at [email protected]
Existing Circles.Life Users (“Users”) can view existing and past support tickets in the help page of the CirclesCare mobile application (“App”).
Users can view the status and title of support tickets. Users cannot create new support tickets from the App and can only view the tickets that were created by the Circles.Life Customer Service Team.
Users who hold more than one Circles.Life mobile numbers registered under their name may see support tickets of all registered mobile numbers.
Existing Circles.Life Users (“Users”) can access information related to their past and upcoming bills from CirclesCare mobile application (“App”).
Upcoming Bill Amount
“First Bill Amount” or “Upcoming Bill Amount” is an estimate of a User’s upcoming Circles.Life bill amount and is, by no means, the final amount that Users see in their bills.
Plan subscription is the monthly Circles.Life base plan subscription selected by the User. Subscription fee is charged in advance for a particular Bill Cycle. In the first bill, Users will see two plan subscriptions: first, pro-rata subscription fee for the first month of service and, second, full subscription fee for the second month of service charged in advance.
Plus option is a recurring add-on that Users subscribe to such as 20 GB for $20, Unlimited Incoming Calls, Unlimited Outgoing Calls, and WhatsApp Passport. Subscription fee is charged in advance for a particular Bill Cycle. Plus subscription fee is an estimate of the charges User is likely to incur in the upcoming bill.
Additional usage are the local pay-as-you-go usage above the base plan or Plus subscription, roaming usage outside of Singapore, international direct dialing (“IDD”) and SMS to international numbers.
Payment received are charges posted on Users’ registered debit or credit cards (“Payment Cards”) to deduct accrued bill charges when Users cross credit limits set out by Circles.Life.
One-time charge are charges incurred by Users for one-time transactions. They include, without limitation, change of mobile number, SIM replacement fee, SIM registration fee, charges for rescheduling a SIM delivery, special delivery charges, and other similar fee.
Adjustments are refunds and waivers done by Circles.Life and are applicable in subsequent bill(s).
Upcoming Bill Amount may not be visible when the bills are being processed. There may be some other cases in which Upcoming Bill Amount is not visible.
Instant charges are product subscriptions for which the payment is already received upfront. These include, without limitation, upfront Plus subscription fee, Boost subscription, and upfront Auto-Boost charges.
Instant Charges are payments already collected and have no impact on Upcoming Bill Amount.
Some Instant Charges may take some time to be reflected in the Bills page of CirclesCare.
There may be some cases in which Instant Charges are not visible.
Users can access their past bills on the App, where the Users can view the bills and resend to registered email address.
Some bills may require authentication for viewing. The password to view such bills is the date of birth of the User that was collected at the time of SIM order on the Circles.Life Website.
Users can change their Payment Cards through the App but are required to verify in two ways:
1. Enter NRIC Number or FIN Number on the file;
2. Authenticate through fingerprints stored on Users’ device.
A transaction of $0.10 is also required to verify the new Payment Card. The transaction amount of $0.10 will be refunded.
Outstanding Bill Amount
Outstanding Bill Amount includes any past unpaid bills. Users can pay through the Pay Now option against each past bill.
Liberty Wireless reserves the right to amend or vary these terms and conditions at any time. Liberty Wireless will, where it is practicable to do so, give you advance notice (which may be through written notice, email, letters, on the Liberty Wireless or Circles.Life website, bills or such other forms which Liberty Wireless deems fit) of such changes.