CIRCLES.LIFE MOBILE TERMS & CONDITIONS

Updated: 04 August 2017

SUMMARY

I. Services and Equipment
II. Telephone Numbers
III. Number Reservation and Auctions
IV. Mobile Plans
V. Discounts and Bonus
VI. Additional Features and Services
VII. Porting
VIII. Roaming and Applicable Rates
IX. International Direct Dialing (IDD)
X. Fair Usage Policy
XI. General

I. Services and Equipment


In these Circles.Life Mobile Terms Conditions, Services refer to mobile services provided by Liberty Wireless Group of Companies, and Equipment refers to the handset or other Equipment which you use to obtain or access the Services.

All mobile Services are subject to the Circles.Life General Terms and Conditions. You are bound and must observe and comply with all such terms. In the event of any conflict or inconsistency between any terms of any document comprising our agreement with you and the Circles.Life General Terms and Conditions, such conflict or inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favorable to us to the extent permissible under Applicable Laws.

If your SIM card is lost, stolen or damaged or if any analogous event has occurred, you must tell us immediately using one of the channels intended for this purpose, namely the Lost SIM form available on our website www.circles.life/plan under the My Account tab once logged in, the Happiness Hotline and / or by emailing on the email address [email protected] Until you inform us about any loss, theft or damage under this Clause through one of these channels, you will continue to be responsible for the Charges incurred using your SIM card regardless of your knowledge or authorization.

II. Telephone Numbers


When we allocate any telephone numbers to you, you will not have any rights to these telephone numbers except for the sole purpose of using the Services in accordance with this Agreement. You cannot sell or agree to transfer these telephone numbers to anyone else. You must not apply or try to apply for registration these telephone numbers as trademarks, whether on their own or together with any word or mark.

We may, for commercial, operational or technical reasons or compliance with any requirement of the relevant regulatory authority, withdraw or change any telephone number allocated to you. However, we will endeavour to give you reasonable notice in this event.

III. Number Reservation and Auctions


Number Reservation

You may reserve an available telephone number on a first come first serve basis. Upon successful reservation of the number, you will have to register and make payment on the Circles.Life website (for both new and existing customers). You must make the number reservation under the same identification number (as issued by the Singapore government) which is allowed for registration purposes. 

Each customer is entitled to reserve 2 numbers for 12 hours from the time of successful reservation (“Reservation Period”). If you have not signed up and made payment for the reserved number before the expiry of the Reservation Period, the number will be released into the available number pool for others. Once a successful number reservation is made, you are not allowed to change the number reservation. You may make a new reservation upon the expiry of the Reservation Period if you choose to do so.

You may be required to pay for the number reservation service in accordance with further terms set out on the Circles.Life website.

Number Auctions

From time to time, we may allow customers to participate in number auctions on the Circles.Life website and/or CirclesCare App. All bid applications must be submitted in accordance with the instructions on the Circles.Life website and CirclesCare App by the stipulated deadline. Late and incomplete applications will be rejected. All applications and payments must be made in accordance with the instructions on the Circles.Life website and CirclesCare App and all applications not in compliance will be automatically rejected.

We will allocate each auction number to the highest bidder. You may withdraw your bid at any time prior to the stipulated deadline for application subject to forfeiting your bid value. We serve the right and sole discretion to review and reject any bids submitted under this section.

Successful applicants will be notified by way of a notification letter, email or other reasonable notification methods chosen by us, within the fourteen (14) days from the stipulated deadline for applications. All successful applicants must make payment for the auction numbers in accordance with their bid and must subscribe to an available Circles.Life mobile plan under their personal name within 5 days from the date of our notification.

We reserve the right and sole discretion to forfeit any auction number with no refund to the successful applicant in the event the successful applicant does not subscribe to a Circles.Life mobile plan as set out above, or if the successful applicant subsequently terminates the Circles.Life mobile plan with the auction number. All rights in relation to the auction number remains with us.

IV. Mobile Plans


Mobile services provided by us are on a post-paid, SIM-only plan as follows:

  1. “Base Package”: the base package will consist of the following features on a monthly cycle basis for S$28.00:
    Mobile Data: Up to 6 GB* (4G speed available)
    Incoming/Outgoing Calls (Local): 100 minutes
    Under the Base Package, you may modify your package by topping up mobile data, incoming/outgoing calls and/or SMS subject to a maximum of 20 GB per month of mobile data, 400 minutes of incoming/outgoing calls and 400 SMS.
    *Includes the Port-in Bonus Data if applicable.
  2. “Plus Package”: in addition to the Base Package above (including any modifications you may have made), you can subscribe to further add on services and functions offered by us.

The one-time upfront registration fee paid at the time of online checkout is non-refundable. Service won’t start until the copies of customer identity documents are approved by the Company and the customer has successfully received the SIM card post verification of customer’s address and original identity documents. If the submitted copies of identity documents are not approved or in the case of unsuccessful delivery or in the case of unsuccessful verification of original identity documents, the chosen number will be reserved for a limited time period only.

Once the customer identity documents are approved, the minimum termination period as set by the Company will apply and the customer will be charged accordingly.

Incoming calls are not free of charge and are included in the total airtime minutes as set out in this Clause above.

Unless otherwise stated elsewhere, the normal minimum term of Services is two (2) Billing Cycles and any termination will be effective from the following monthly Billing Cycle. In the event you terminate the Services or port out before the end of a monthly Billing Cycle, and if you have been registered for more than a month, you will have to pay the applicable charges for the remainder of the Billing Cycle. For avoidance of doubt, this Clause shall not apply to any Agreement concerning handset contracts. You will be able to adjust your plan from month to month by adjusting your Base Package as well as adding on to the “plus” component of your mobile package. All changes made to your mobile package during a monthly Billing Cycle will be effective on the next monthly Billing Cycle. You can tweak only 8 times your “base” and “plus” components for the next Billing Cycle. We should receive the request by 10:00pm (Singapore time) the day before your next Billing Cycle begins. Please note that no changes will be recorded by our system after 11:50pm (Singapore time) the day before each Billing Cycle begins, and before 6:00am (Singapore time) on the first day of each Billing Cycle.

4G

All our mobile packages include 4G service. 4G speed plus service charges will be waived for a limited period only. Liberty Wireless reserves the right to levy charges or amend the charges anytime by prior notice to the Customer in accordance with the Circles.Life General Terms and Conditions. Full 4G speed under the 4G service may only be available with 4G compatible devices.

Pay-as-you-go

If you exceed your monthly allocation in accordance with the Base Package and/or Plus Package selected in the previous monthly Billing Cycle, you will be charged on a pay-as-you-go basis for any additional voice, SMS and MMS services used. The pay-as-you-go prices are as follows:

There is no pay-as-you-go option available for mobile data. To avoid any break in access to mobile data within your monthly Billing Cycle, please use the Boost or auto Boost features available.

Boost

You can instantly top up your mobile data anytime on CirclesCare, the self-care mobile app. This Boost is available as follows: 500 MB (S$3.50), 1 GB ($6.00) or 2 GB ($10.00). All top ups expire at the end of the monthly Billing Cycle.

IDD Credits Call charges

We may apply a credit limit for call charges (including mobile roaming charges) incurred under your account. Services may be suspended or disrupted in case of non-payment or if this limit is exceeded.

The airtime usage for local and international toll-free calls (including but not limited to the 1800- and/or 800- services) are deducted from talktime allocation. If the Customer does not have enough talktime left on his Circles.Life Plan, local call rates will apply.

Temporary Suspension

We may offer temporary suspension of your mobile number based on minimum and maximum durations, suspension rates and other conditions as may be decided by us and notified to you.

Termination

In the event you wish to terminate your Circles.Life telephone number, you will be charged for all outstanding Charges and your number will be terminated on the last day of the month at 4pm. You will no longer be eligible for any and all privileges and bonuses acquired during your Circles.Life experience.

Premium Rate Services (PRS)

Premium Rate Services are value-added services provided over a public telecommunications network which consists of the provision of content/facility e.g. information, quizzes, games, 1900 charity donations etc. for which charges are over and above standard network charges. Premium Rated Services are not available on the Circles.Life mobile network.

Billing

Overall pay-as-you-use usage (Voice/SMS/IDD/PRS/MMS/Voice roaming/data roaming/sms roaming) limit may be capped at $200, ie. when this limit is reached, we may trigger a payment. Failure to charge your credit card may result in service disruption after you have incurred a bill of $200.

All customer are given a default cap of $100 of data roaming. Upon request by customer, this limit can be changed.

All Customers will be on the same billing period, starting on 1st of each month to the last day of the month, unless otherwise specified by Liberty Wireless.

Charges for the Base Package is chargeable in advance at the start of the monthly Billing Cycle. If you sign up before the monthly billing date (i.e. 1st of each month), you will either be charged at the date of purchase or at the monthly billing date or anytime in between for either a pro-rated amount of the Base Package applicable from the date you sign up to the next immediate monthly billing date or this pro-rated amount and the subsequent full monthly Billing Cycle. Instant top-ups for mobile data will be charged to your credit card immediately. The pro-rated charge will be applicable from your purchase online.

Unless otherwise specified in this Clause, all payment will be deducted automatically from the credit card registered under the Customer’s name when payment falls due. The bill will reflect payments received (if any) from earlier partial payment applicable.

Local voice services are chargeable on a one (1) minute pulse basis for the first minute, and on a thirty (30) seconds pulse basis thereafter. ​IDD 021 and IDD 002 are charged in blocks of 6 second with a minimum charge of one (1) minute. Please note that in both cases, a call duration will be rounded up to the nearest block to apply calling charges. ​​​This charging policy ​applies ​to both peak and off-peak ​time ​periods of IDD 021 and IDD 002. Roaming voice services are chargeable on a one (1) minute pulse basis.

Local SMS and MMS services are chargeable on an event basis. Roaming MMS services are chargeable on an event basis on top of the data consumed for uploading and downloading the content.

Data services are chargeable on a ten (10) kilobytes pulse basis.

GST will not be applicable to IDD services. All prices stated include 7% GST and based on a monthly Billing Cycle unless otherwise stated in this Agreement.

If the payment of an invoice is not completed within the twenty-five (25) days following the date of invoice, the Company reserves the right to apply a Late Payment Fee of SGD 15 (including GST) on the customer who is late in making the payment against the said invoice. This Fee will be charged at the end of the billing period.

If the payment towards an invoice is not completed within ninety (90) days after the date of invoice, the Company reserves the right to apply a Non-Payment Fee:

The Company reserves the right to deny service to a User who has been late in payment of dues.

If the User requests a termination of his Circles.Life account while the User has outstanding bills regarding mobile plan or other services provided by the Company, the Company reserves the right to suspend the User’s account and to hold his termination request until all outstanding bills payable by the User are settled.

Premium rated services will be barred for all mobile Services. For the avoidance of doubt, we will be blocking all premium SMS messages.

V. Discounts and Bonus


Registration fees may be waived for selected customers.

Customers may benefit from extra free mobile data based on their usage of certain Services provided by Circles.Life. Please see below. Any of the monthly Bonus data mentioned below are limited time only promotions and can be discontinued anytime at the sole discretion of Liberty Wireless without any prior notification.

  1. By downloading and using our app CirclesCare, the Customer will be eligible for free mobile data, which shall expire at the end of the applicable monthly Billing Cycle;
  2. The first Customers (Beta testers) will be eligible for extra free mobile data for 6 months. The free data expires end of each Billing Cycle subject to any extension, modification or further promotion by Liberty Wireless. Which customers qualify as Beta testers will decided solely by Liberty Wireless;
  3. In the event you refer a new customer to join the Services, both you and the new customer will be eligible for additional free mobile data. The free mobile data expires at the end of each Billing Cycle subject to Liberty Wireless’ discretion. Please note that the referral code assigned to you by us is exclusively designed to be shared with friends and family and cannot be used for commercial purposes. Hence sharing the code assigned to you on unregulated public forums, discount websites and for commercial use is strictly prohibited unless specifically agreed to with the Company. To avail Referral Data every month, the referee as the referred party should both remain on the network for the entire duration of a month. Please also note that Liberty Wireless can choose to introduce limits on the number of referrals a person can make and this limit can be changed anytime by the Company on its own discretion.
  4. Various discounts and bonuses available on an event-specific basis. Customers may be given additional free mobile data bonus on downloading of our app, on their birthday or reaching other milestones as set out on the website;
  5. Other free mobile data for new and existing Customers as may be specified by Liberty Wireless from time to time.
  6. 500 MB of monthly Bonus Data will be granted to the customers 6 months after registration, and this Bonus will then be increased by 500MB after every 6-month period thereafter. If the customer suspends her/his line during this period- the bonus data will be offered after considering the time period for which the person had her/his account suspended. The monthly Bonus data can be discontinued anytime at the sole discretion of Liberty Wireless without any prior notification.
  7. Customers that successfully port-in their post paid numbers to Circles.Life will be provided with 1 GB Bonus Data every month. This bonus does not apply if the same customer ports in and out multiple times. This bonus could be withdrawn anytime as per the company’s discretion without any prior notice.
  8. For customers who port their number upon check out between 00:00:00am, 01 September 2016 and 23:59:00pm, 31 October 2016, an extra 1 GB Bonus Data will be added to their monthly plan, on top of other Bonuses. This extra Bonus Data will be valid until 23:59:00pm, 31 December 2016. The monthly Bonus Data can be discontinued anytime at the sole discretion of Liberty Wireless without any prior notification.
  9. For customers who port their number upon check out between 00:00:00am, 01 November 2016 and 23:59:00pm, 31 January 2016, an extra 1 GB Bonus Data will be added to their monthly plan, on top of other Bonuses. This extra Bonus Data will be valid until 00:00:00am, 01 July 2017. The monthly Bonus Data can be discontinued anytime at the sole discretion of Liberty Wireless without any prior notification.
  10. For customers who port their number upon check out between 00:00:00am 01 February 2017 and 11:59:59pm 30 June 2017 an extra 1 GB /mo Bonus Data will be added to their monthly plan, on top of other Bonuses. This extra Bonus Data will be valid until 23:59:00pm 31 December 2017. The monthly Bonus Data can be discontinued anytime at the sole discretion of Liberty Wireless without any prior notification.
  11. For customers who port their number upon check out starting from 00:00:00am 01 July 2017, an extra 1 GB Bonus Data will be added to their monthly plan, on top of other Bonuses. This extra Bonus Data will be valid until 23:59:59pm 30 June 2018. The monthly Bonus Data can be discontinued anytime at the sole discretion of Liberty Wireless without any prior notification.

All extra free mobile data, unless specifically mentioned above, expires at the end of each billing cycle.

Some discounts are limited time promotions and can be discontinued anytime at the sole discretion of Liberty Wireless without any prior notification.

Referral code

  1. Users must comply with all up-to-date “SPAM” laws. Any distribution of your referral code that may constitute unsolicited commercial email “spam” under any applicable law or regulation is expressly prohibited and will be grounds for immediate termination of your referral code and exclusion from the Leaderboard programme.
  2. Circles.Life reserves the right, at its sole discretion, to prohibit any user from participating in any aspect of our Leaderboard programme if Circles.Life deems or suspects that the user has engaged in or has attempted to engage in any of the following: a) acting in violation of these programme Terms & Condition; b) damaging, tampering with or corrupting the operation of the programme or site; c) acting with intent to annoy, harass, or abuse any other person; d) any inappropriate, uncooperative, disruptive, fraudulent, potentially fraudulent, or unusual behaviour or activity; e) activity deemed in the sole discretion of Circles.Life to be generally inconsistent with the intended operation of the Leaderboard programme. Circles.Life shall be the sole determiner in cases of suspected abuse, fraud, or breach of these Program Terms and Conditions or intent of these Program Terms and Conditions.
  3. Personal referral codes may only be used for personal and non-commercial purposes. This means that you can share your referral code with your personal connections via email, Twitter feeds, Facebook pages, personal blogs, etc. where you are the primary content owner. However public distribution on sites where you are a contributor but not the primary content owner (e.g., Wikipedia, coupon websites, Carousell) is not allowed. Users are encouraged to help other users within the community on Facebook, Twitter and other social media channels through answering questions and assisting other potential customers. Comments that are flagged as instances of referral code spamming (e.g. repetitive messages pushing referral codes, irrelevant content with referral code) may be considered a violation of terms & conditions.

  1. Personal websites, blogs or accounts created with Circles.Life trademarks, with or without intention to mislead public that the user is affiliated to Circles.Life, are not allowed.

Circles.Life reserves the right to disable the referral code if users violate the terms & conditions.

VI. Additional Features and Services


Caller ID

Caller ID service is provided free of charge for a limited time as decided by Liberty Wireless, after which there will be a fixed charge imposed on a monthly basis. You may discontinue the Caller ID service at any time by tweaking your plan accordingly on the CirclesCare application. For more information, please refer to our customer support at [email protected]

Auto-Boost or Auto Top-Up

Auto-Boost is an optional feature that can be turned on or off anytime from the CirclesCare app. It is enabled by default and will remain available to only those users who keep it enabled.

The Auto-Boost feature allows users seamless data. Availing users are given an Auto-Boost of 100 MB of mobile data when they are running out of data. The users will also be given an Auto-Boost if they are about to consume an Auto-Boost they received earlier.

Auto-Boosts are given automatically and don’t require any action on the part of the user, unless the user has disabled the feature.

The first 25 Auto-Boosts in a particular month are charged at the end of the billing period for that month. However, charges for 26th Auto-Boost onwards for that month may be deducted immediately from the credit / debit card provided by the user on file. If payment is successful, charges for the 26th Auto-Boost onwards will be added immediately to the user’s data plan. Please note that if payment for a particular Auto-Boosts fails, the Auto-Boost request will be cancelled and the Auto-Boost feature will be automatically disabled. This could result in the customer being unable to access mobile internet. Please note that Circles.Life does not hold responsibility for any personal losses or inconvenience under such circumstances.

If users disable Auto-Boost feature, they may run out of data completely. In such cases, they’ll need a working internet connection to either enable Auto-Boost or subscribe a Boost option to continue having access to mobile data.

Please note that Circles.Life does not hold responsibility for any personal losses or inconvenience under the circumstances where a user switches off the Auto-Boost feature which then subsequently results in the user not having access to mobile internet.

WhatsApp Data

Unlimited WhatsApp Plus is provided free of charge as a Plus when you subscribe to a mobile plan with Circles.Life. This feature allows the user to send unlimited, free of charge, Text Messages, Video clips and Photos via WhatsApp. This option does not extend to WhatsApp Video Calls. Circles.Life reserves the right to modify the scope of WhatsApp features covered by Unlimited WhatsApp Plus anytime without prior notice to the user. Please note that Unlimited WhatsApp Plus is subject to our Fair Usage Policy (FUP).

WhatsApp service for an account may be disrupted if the data balance for the account is below 100 MB.

SIM Replacement

A replacement fee of S$25 will be applicable to issue a new Circles.Life SIM card in the event the existing SIM card is misplaced, lost, damaged or nonfunctional. The fee will be charged to the monthly bill.

Unlimited Incoming Calls

You may chose to purchase our Plus called Unlimited Incoming Calls, which gives you limitless incoming local calls every month. This is a payable Plus option and will be charged every month as per the prices indicated on our website and the CirclesCare app. If you switch the Plus on in the middle of the month, you will still be charged the entire monthly amount due for availing the Plus. Note that Unlimited Incoming Calls Plus feature can be switched on anytime during the month (and is chargeable for the entire month) but can only be switched off from the month following the Customer’s indication to switch it off.

Separate Equipments Purchase

Circles.Life may offer to its customers an option to purchase Equipments under a separate agreement (“Separate Equipments”) unrelated to any other purchase of Circles.Life Equipements, Softwares or Services. The customer would complete this option in a separate unrelated transaction to any other prior or subsequent transaction.

Service, Equipment and Software General Terms and Conditions fully apply to Separate Equipments sold by Circles.Life, unless stated otherwise in the Terms.

To place an order for a Separate Equipment on the Circles.Life Website, you must have purchased at least a mobile plan and at least one of your mobile plan orders must have been approved by Circles.Life. Please note that to place an order on any Equipment, Software or Service provided by Circles.Life, you must be over eighteen (18) years of age. If you are under eighteen (18), you must place an order on the Circles.Life Website under the supervision of your parents or legal guardian.

Payment for the Separate Equipments can be made using our payment partners by paying the entire cost of the equipments upfront or through installments using your credit card (DBS and in some cases OCBC). Circles.Life is not responsible for any installment payment arrangement that shall be solely managed between you and your credit card company or Bank and may be different from the amount charged under any bill issued by Circles.Life.

You may choose the option of a S$0.00 upfront payment and pay for the entire cost of the Equipment using the installment payment plan for the Separate Equipment. In this case, you will be charged S$0.01 when the order is processed to validate your payment details. If the S$0.01 payment is successful, the S$0.01 will be refunded immediately. If the S$0.01 payment fails, we will not be able to process your purchase and the S$0.01 will be refunded immediately if needed.

No promotion code shall be redeemed on a Separate Equipment purchase – exceptions to this condition are entirely based upon the discretion of the Circles.Life. Unless otherwise specified in the Terms, refunds and returns on Separate Equipments purchases will not be authorized.

Pay Now option

“Pay Now” is a feature exclusively available to users in arrears.

Throttled or suspended users can use the Pay Now option to clear their outstanding bills and get reactivated.

All payments triggered by the Pay Now feature will be charged immediately on the credit card registered under the user account.

The following users are eligible for Pay Now:

  1. Suspended users for nonpayment;
  2. Throttled users for nonpayment;
  3. Users who haven’t cleared their outstanding bill(s).

If the payment fails even after using Pay Now, the user can re-use the Pay Now feature anytime later.

Reactivation of suspended and throttled subscribers will be processed within one working day of clearing all outstanding payments. In some rare cases, the reactivation may take up to three working days.

Pay Now option will not be available for up to four hours when the system automatically attempts to collect payment for due payments.

Throttled or suspended users need to clear the complete outstanding bill to be considered for reactivation. Post payment of all outstanding bills, service will be restored within two working days.

Data Roaming Cap

Data Roaming Cap is a feature available to all Circles.Life Users on the CirclesCare app. The feature allows users to cap their monthly Roaming expenses.

Roaming expenses attributable to Voice and SMS usage as well as expenses other than Roaming will not be part of the capped Roaming consumption.

The Data Roaming Cap feature cannot be deactivated.

Users can however disable Roaming using their device settings or the CirclesCare app settings.

All Users are given a default Data Roaming Cap of $100 of Data Roaming expenses.

Users can change their Data Roaming Cap anytime for free using the CirclesCare app inside the range of authorized Data Roaming Cap values available unless stated otherwise in these terms. Data Roaming Cap can have three possible values: $100, $300 and $600. Circles.Life reserves the right to change these values and/or add more values anytime without prior notice to the Users. Following terms and conditions apply for any Data Roaming Cap change request placed by Users:

  1. Users need to pass an authentication step to increase their Data Roaming Cap value- this may include User’s Date of Birth or NRIC or other such authentication;
  2. If Users request for a new Data Roaming Cap value equal to $600, they will need to pass verification measures to ensure they are able to demonstrate the ability to make upcoming payment(s) against potential use of Data Roaming. The process may take one to two working days. Please note that Circles.Life reserves the right to reject any Data Roaming Cap change request to $600;
  3. During a given monthly billing cycle, If Users select a new Data Roaming Cap less than or equal to their Data Roaming expenses from the beginning of the billing cycle to date, Data Roaming will be automatically disabled. This may result in Users being unable to access mobile internet. Please note that Circles.Life does not hold responsibility for any personal losses or inconvenience under such circumstances.

Please note than once a User reaches his/her respective Data Roaming Cap, Data Roaming will be automatically disabled. In such cases, they will need a working internet connection to increase their Data Roaming Cap to continue having access to mobile data through Roaming.

Please note that Circles.Life does not hold responsibility for any personal losses or inconvenience under the circumstances where Users cross their Data Roaming Cap which then subsequently results in Users not having access to mobile internet.

20 GB for $20 Plus

20 GB for $20 Plus is an option (“Plus”) which provides the User additional 20 GB for twenty (20) SGD available within a given month. Once activated, the Plus will auto-subscribe after each monthly Billing Cycle by default, unless the User deactivates it.

Subscription

The Plus can be activated either at the time of subscription to Circles.Life services or afterwards on the CirclesCare mobile application as long as the User remains subscribed to Circles.Life services.

The complete monthly subscription charge of twenty (20) SGD may be immediately applied upon the first activation of the Plus within a given monthly Billing Cycle, regardless of further deactivation(s)/reactivation(s) in the same monthly Billing Cycle. This charge may be reflected in the next applicable bill or may be deducted immediately from the credit / debit card provided by the User on file at Circles.Life discretion.

The monthly subscription charge of twenty (20) SGD will not be pro-rated, regardless of the date of subscription to the Plus. In particular, if the User activates the Plus in the middle of the month, he / she will still be charged the full monthly subscription of twenty (20) SGD.

Usage

As long as the Plus remains active, the User will be liable for the entire amount due for availing the Plus during the next Billing Cycle at the end of every Billing Cycle.

The monthly subscription charge of twenty (20) SGD will not be pro-rated, regardless of any deactivation(s) or reactivation(s) of the Plus within a given monthly Billing Cycle.

Unsubscription

The Plus can be deactivated anytime during a given monthly Billing Cycle. However, the deactivation will be taken into account starting from the following monthly Billing Cycle. In particular, the Plus will remain activated until the end of the given monthly Billing Cycle.

Limitations

At the end of any given monthly Billing Cycle, any unused data provided through the Plus on the aforementioned monthly Billing Cycle will not be rolled over to the next monthly Billing Cycle in any case .

The data provided through the Plus is available for consumption locally in Singapore.

The speed of data provided through the Plus will not be throttled.

The Plus is subject to Circles.Life Fair Usage Policy (FUP).

Number change

A fee of $32 (“Fee”) will be applied for a request to change the mobile number of a Circles.Life user. The Fee may be charged immediately.

There may be an additional fee if the requesting user selects a special number. In such cases, the total fee would be $32 plus the price of the special number.

Users will need to specify three separate mobile numbers that are available on the Circles.Life website.

The number change service is offered on a best effort basis and may take up to three working days.

The Circles.Life users will need to satisfy the following criteria to be eligible for a number change request:

VII. Porting


Users who are already subscribed to a post-paid service with another Mobile Services Provider (“Donor Operator”) can port-in their numbers to Circles.Life under the following conditions:

  1. The number to be ported-in is under a post-paid offer with the Donor Operator;
  2. The number to be ported-in is currently active and not suspended with the Donor Operator.

Users requesting a port-in will be given a temporary number to start availing Circles.Life services until the port-in is successfully processed. The temporary number will be terminated after a successful port-in.

If the owner of the number to be ported-in is a different person from the User, the identification details provided by the User to Circles.Life will not match the identification details registered with the Donor Operator. In this scenario, the owner of the number will have to provide his/her NRIC/ID and complete an authorization form available for download on the CirclesCare app. Post this, Circles.Life will help transfer the ownership of the number to be ported-in from the current owner of the number to the User by liasing with the Donor Operator. The User will have to upload the aforementioned documents through the CirclesCare app in order to avail the port-in. In particular, a port-in request with transfer of ownership cannot be submitted upon checkout when the User purchases his/her plan. Circles.Life reserves the right to accept or reject the aforementioned documents at its discretion.

Circles.Life reserves the right to correct the Donor Operator and reinitiate port-in in case the User indicated the wrong Donor Operator in the port-in request form.

The Donor Operator may withhold the porting request due to outstanding balance or for reasons beyond the control of Circles.Life. Under such scenarios a port-in may not be possible and Circles.Life does not bear any responsibility fo resulting inconvenience or personal losses.

Please note that any cancellation of a port-in request after submission of the aforementioned request can be permitted only at the discretion of Circles.Life.

New Users can initiate a port-in request at the time of ordering a new service with Circles.Life.

Existing Circles.Life users can request to port-in numbers to Circles.Life service through the CirclesCare app.

Circles.Life numbers are ineligible for port-in through CirclesCare. In particular, mobile numbers part of the number ranges 8742xxxx or 8808xxxx are ineligible.

If existing Circles.Life Users initiate a port-in request through CirclesCare for another number that prior to porting-in is with a Donor Operator, their current Circles.Life mobile numbers will be switched with the ported-in number. The User will then forfeit ownership of the Circles.Life number that was assigned to him/her previously. The Circles.Life number will be quarantined and will become available to be potentially sold to the general public after 90 calendar days.

Any User that initiates a port-in request will be notified when the port-in is successfully processed.

Circles.Life promotions applicable to the existing users and new port-in users will continue to apply after a successful port-in.

VIII. Roaming and Applicable Rates


Users have the choice to select different types of roaming services or to disable it completely through CirclesCare app.

Users are given three options for roaming services in CirclesCare:

  1. Roaming off;
  2. Data, voice and SMS roaming; and
  3. Voice and SMS roaming.

Users need a working internet connection (through wifi) to enable roaming services in case they had previously disabled data roaming.

If users select Voice and SMS roaming, they will not have access to data roaming.

Customers are advised to be careful with Call Forwarding / Call Diverting while roaming overseas. Any Call Forwarding / Call Diverting done while overseas is chargeable with prevailing local rates, you will be charged the airtime equivalent of an outgoing call. These charges are based on your Circles.Life’s plan.

We provide roaming services at special rates for 34 countries, as described in the table below. These rates are charged in blocks of 10 kB of data usage.

Data roaming in these 34 countries will work only with Associated Network Provider’s coverage. Users may not have any data roaming if they latch to a network operator other than the preferred operator in those countries (as listed in the table below).

Roaming rates for all other countries are available at http://www.circles.life/rates.

CountryService ProviderRate (S$ per 100 MB)
AlbaniaVodafone Albania$30
AustraliaTelstra$10
BangladeshRobi Axiata$10
BangladeshAirtel$10
CambodiaSmart Axiata$10
Czech Rep.Vodafone Czech Republic$30
FranceOrange$20
GermanyVodafone D2$10
GhanaVodafone Ghana$30
GreeceVodafone Greece$10
Hong KongSmarTone$10
HungaryVodafone Hungary$10
IndiaBharti Airtel$10
IndonesiaXL$10
IndonesiaIndosat$10
IrelandVodafone Ireland$10
ItalyVodafone Omnitel$10
JapanSoftbank$20
MacauSmarTone Macau$10
MalaysiaCelcom$10
MaltaVodafone Malta$30
NetherlandsVodafone Libertel$10
New ZealandVodafone New Zealand$10
PhilippinesGlobe$20
PortugalVodafone Portugal$10
RomaniaVodafone Romania$10
Saudi ArabiaMobility$10
South AfricaVodacom$10
South KoreaKT$10
SpainVodafone Spain$10
Sri LankaDialog Axiata$10
TaiwanChungHwa$10
ThailandDTAC$20
TurkeyVodafone Turkey$10
UKVodafone UK$10
USAAT&T$10

Display of roaming usage and applicable rates may not be real-time in CirclesCare app in view of the connectivity networks outside of Singapore.

Some call details may not be reflected in monthly bills. They may include, but are not limited to, the following:


When using roaming services, services consumed overseas may be subject to the local GST and/or VAT tax rates. We will clearly set out the details of the applicable taxes for services consumed overseas in monthly bills.Please note that the roaming rates may change anytime without prior notice by the Company.

IX. International Direct Dialing (IDD)


IDD rates are available at: https://www.circles.life/rates. Please note that the roaming rates may change anytime without prior notice by the Company.

All IDD calls charges will also include as many minutes from the Customer’s voice bundle as the Customer’s IDD call lasted, on top of the aforementioned destination’s rate. If the Customer does not have any more minutes left on his voice bundle, the aforementioned IDD call rate will be increased by $0.08/minute.

X. Fair Usage Policy


This Clause shall be referred to as the Circles.Life Fair Usage Policy. Capitalized terms used in this Circles.Life Fair Usage Policy shall have the same meaning as given to them in the Circles.Life General Terms and Conditions or any other Agreement between Liberty Wireless and you. References to you are references to you, the Customer, and references to we, us and our are references to Liberty Wireless.Your subscription to the Service constitutes your acceptance of the Fair Usage Policy as set out in this Clause. Your continued subscription to or use of the Service, whether such use is by you personally or by any person you allow or permit to use the Service (referred to as “end user”), constitutes your acceptance of any revisions or updates to this Fair Usage Policy as we may make and publish from time to time.

You will be responsible for all use of the Service subscribed by you, including use by any end user, whether or not that use is with your knowledge or consent.

You agree that you and each end user will use the Service in an ethical, appropriate and responsible manner. You acknowledge that other Customers have a right to expect their privacy will be respected, and that they will be able to use the Service without interference or interruption by any other Customer or end user.

You agree not to, and to procure that any end user using the Service subscribed by you will not, directly or indirectly:

To better ensure customer experience for majority of Liberty Wireless mobile subscribers through the efficient management of Network resources, if you have an excessive usage of mobile data, we may, without any prior notification to you, impose a speed limit on the applicable Service(s) until the end of the affected billing cycle.

The use of the WhatsApp mobile application is subject to a fair usage policy. Messages are covered under the Unlimited WhatsApp Plus option. WhatsApp voice calls are also unlimited subject to a fair usage policy of 10,000 minutes. Video Calls are not covered under the Unlimited WhatsApp Plus option. Breach of WhatsApp fair usage policy may lead without prior notice to a $6 per GB charge on your WhatsApp data usage. This may depend on the unused data in your Base Plan and on your Bonus Data amount.

In respect of Customers who are on unlimited data plans and have excessive data usage, we may, without prior notification to you, impose a speed limit on the applicable Service(s). Any speed limit imposed will be lifted at the end of the affected billing cycle. We may impose a credit limit per Customer depending on our assessment of the customer risk profile. In the event your monthly usage exceeds your credit limit, we may block your use of any and all Service(s) without prior notification to you until the end of the affected bill cycle.

We may allow free add-on features under various Circles.Life apps. At our discretion, such free add-on features on Circles.Life apps may be subject to a maximum data usage cap from time to time.You must immediately notify us of any unauthorized use of your Service account, and/or any breach, or attempted breach, of your Service account security, as soon as this is known to or suspected by you. You shall keep strictly confidential any authorisation/access code or password issued to, or created by, you or any end-user in connection with the Service, and shall immediately inform us if you have any reason to believe any such code or password has become known to someone not authorized to use it, or if any such code or password is likely to be used in an unauthorized manner.

To the extent permitted by Applicable Laws, we do not assume responsibility for any materials that you, any other Customer, or any other person, publish or post using the Service, and we disclaim all responsibility for any such content, posting or activity, whether on any Liberty Wireless Group of Companies and/or M1 servers or otherwise. We are not responsible for the content of any third party website linked to or accessed using the Service, or for the services rendered by any Customer or end user using the Service, and you agree not to hold us responsible for such content.

We may, in our sole discretion, determine on a case-by-case basis what action will be taken in response to any actual, suspected or alleged violation of this Fair Usage Policy. We reserve the right to:

Nothing contained in this Fair Usage Policy shall be construed to limit our actions or remedies in any manner. We may take any and all additional actions we may deem appropriate with respect to any violation of this Fair Usage Policy, which may include (without limitation) the recovery from you for all costs and expenses incurred in identifying offenders and prohibiting them from using the Service, or levying cancellation charges on you if we terminate the Service for any actual, suspected or alleged breach of this Fair Usage Policy. We reserve at all times all rights and remedies available to us under contract, at law or in equity.You are responsible for reporting any actual or suspected violations of this Fair Usage Policy to Liberty Wireless via email at [email protected]

XI. General


Liberty Wireless reserves the right to amend or vary these terms and conditions at any time. Liberty Wireless will, where it is practicable to do so, give you advance notice (which may be through written notice, email, letters, on the Liberty Wireless or Circles.Life website, bills or such other forms which Liberty Wireless deems fit) of such changes.

END