What is Porting?
Transfer a post-paid number from another telco to Circles.Life with easy porting. Port a number when you sign up on the website or later on as a customer through the CirclesCare mobile app.
How to port your number
Porting upon checkout
Login to www.circles.life & build a plan
Click on "Keep old number"
Give us your number and telco it's coming from
What happens next?
- We approve ID documents 1 day after checkout
- SIM card is delivered with a temporary number. Temp number is replaced with ported number after port-in success.
- Porting starts 1 business day after SIM card delivery around midnight.
- You will receive a confirmation SMS of successful porting on your old telco’s SIM.
- Pop in your Circles.Life SIM and download the CirclesCare mobile app with your ported number.
- 2 GB port-in Bonus Data will now appear in CirclesCare > Bonus Menu.
Learn more here.
Porting later in CirclesCare App
Open the CirclesCare app
Go to "Settings" and click on "Port-in a number from another telco"
Fill in form details and choose to do a transfer of ownership if needed
What happens next?
- Porting starts on your chosen time, around 12 A.M. midnight.
- You will receive a successful porting confirmation SMS.
- Re-log into CirclesCare mobile app with your ported number.
- 2 GB port-in Bonus Data will now appear in CirclesCare > Bonus Menu
Learn more here.
Porting Requirements
You are not on an existing contract
Porting terminates any existing telco contract and it may incur termination fees. Still stuck in a contract? Set reminders here.
You have a post-paid number
Only Post-paid numbers are portable. Pre-paid numbers CANNOT be ported. Buy a new number if you're on a prepaid plan.
Your Registered ID must match
Both the old and new telco must be registered under the same name and ID. If it’s not, you may still buy a plan and do a transfer of ownership.
Learn more about porting here.
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